My HP Licensing FAQs

Licensing Portal Overview FAQs

How do I obtain the license keys for my software? How do I obtain the license keys for my software?: Please view the Quick Start Guide for more information on how to obtain your license keys.

I was not able to download the electronic licenses via the provided link, what can I do? I was not able to download the electronic licenses via the provided link, what can I do?

Please confirm that the e-license delivery E-mail address is the same as the registered user E-mail address. Basically only the e-license delivery E-mail address can activate the license.
Please close all internet Explorer browsers, delete the browsing history and try again.
If still does not work, please contact HP license support teams according to the region list below:

US/Canada: Call: +1 (844) 644-3723 (English,Spanish)

Hours: Mon to Fri, 8am - 8pm US Eastern

Worldwide: Email: e-sw-ops-support@hp.com (English,Spanish)

I need assistance with installing a license, who should I contact? (SW Licensing, Technical support, Networking, Windows Downgrade team, Sales Rep)? I need assistance with installing a license, who should I contact? (SW Licensing, Technical support, Networking, Windows Downgrade team, Sales Rep)?

According to your location, you can find most of the contact information via the following link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you experience technical difficulties with installing the license keys on your server, please contact HP Technical Support Team under the following link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you encounter any issues with the product that belongs to HP Networking, contact details to HP Networking Team can be found under following link:
http://pro-networking-h17007.external.hp.com/us/en/support/converter/index.aspx

For windows downgrade request, you can send an email to wsdowngrade@hp.com

Contact your local HP reseller via http://www8.hp.com/us/en/contact-hp/ww-how-to-buy.html

Who should I contact to buy a license? Who should I contact to buy a license?

Please refer either back to HP Sales Representative or if not available - to the How to Buy websites.

There customers can easily choose their preferred purchase channel by country.

Worldwide website:
http://www8.hp.com/us/en/contact-hp/ww-how-to-buy.html

I did not receive my license certificate after activation. What should I do? I did not receive my license certificate after activation. What should I do?

licensing.ams@hp.com for America.
licensing.emea@hp.com for Europe.
licensing.apj@hp.com for Asia.

Please provide the team with the following information:

Entitlement Order Number (EON)
HP Order Number
Purchase Order Number
The license Product Name (Description)
The license Product Number (SKU/Part number)
The license Serial Number (if available)
Any proof of license purchase
The locking ID (Mac Address, WWN, Serial number)
The end user’s account e-mail address

Please, when available, provide one or more of the following: Please, when available, provide one or more of the following:

Please, when available, provide one or more of the following:

Entitlement Order Number (EON)
HP Order Number
Purchase Order Number
Locking ID (if applicable)
The license Product Name (Description)
The license Product Number (SKU/Part number)
The license Serial Number (if available)
Any proof of license purchase
The locking ID (Mac Address, WWN, Serial number)
The end user’s account e-mail address

If you do not have any of the above, please contact your sales representative for further support.

Where/how can I find the serial number/MAC/IP address of a server? Where/how can I find the serial number/MAC/IP address of a server?

MAC for DSS on Software Configuration Utility:

The Host MAC Address for the PC can be found by doing the following:

Run the DSS Configuration Utility (Start->All Programs->Hewlett-Packard->HP MFP Digital Sending Software->Configuration Utility).
The MAC Address is listed on the "About" tab page.

Where can I get a temporary license / software from? Where can I get a temporary license / software from?: Temporary licenses, software can be obtain from Software Depot site
https://h30670.www3.hp.com/portal/swdepot/index.do

Where can I find the license key if the license key box says “The key is too large to print”? Where can I find the license key if the license key box says “The key is too large to print”?: You can find your license key in a separate dat.file attached to your HP Activation Certificate.

HP Passport FAQs

What is HP Passport? What is HP Passport?: HP Passport is a single login service that lets you register with HP Passport-enabled Web sites using a single user identifier and password of your choice. The My HP Licensing portal uses the HP Passport single login service to facilitate entry into the portal and other HP websites. Click here to learn more.

How can I find out more about HP Passport? How can I find out more about HP Passport?: You can learn more about HP Passport by visiting the About HP Passport page.

Can I use my existing HP Passport account to gain access to the My HP Licensing portal? Can I use my existing HP Passport account to gain access to the My HP Licensing portal?: Yes you can. From the My HP Licensing portal login page, enter your HP Passport e-mail address and password.

How can I obtain an HP Passport account? How can I obtain an HP Passport account?: When you use the ‘Create an Account’ link on the My HP Licensing portal home page, an HP Passport account is created for you. This account will allow you access to many other HP websites.

How can I change my HP Passport password? How can I change my HP Passport password?: Use the Forgot your password link on the portal log-in page to change your HP Passport password.

Not Capable To Use The Portal FAQs

Can I activate a license on a customer’s behalf? Can I activate a license on a customer’s behalf?: We encourage you to let your customers activate their own licenses themselves. However, if they are having difficulties, it is possible then to activate the license on customer’s behalf.

Can I transfer a license to a different Mac address, WWN, Serial number? Can I transfer a license to a different Mac address, WWN, Serial number?

Licenses are tied to the person who completed the original activation. Only registered users can transfer the licenses that they own. For any license transfer issues please contact HP license support teams providing them with the following information:

License Entitlement Order Number (EON)
HP Order Number
Existing and New MAC Address/WWN/Serial Number

US/Canada: Call: +1 (844) 644-3723 (English,Spanish)

Hours: Mon to Fri, 8am - 8pm US Eastern

Worldwide: Email: e-sw-ops-support@hp.com (English,Spanish)

How can I transfer a license after a motherboard replacement? How can I transfer a license after a motherboard replacement?

You can proceed with a rehost operation on the My HP Licensing portal or contact your local Hewlett-Packard License Center providing the following information:

License Entitlement Order Number (EON)
HP Order Number
Old MAC Address
New MAC Address

Can I correct a typo made in the Mac address, WWN, Serial number? Can I correct a typo made in the Mac address, WWN, Serial number?: You can do it using the “Rehost licenses” tab on your account on the “My HP Licensing”.

Entitlement Order Numbers (EONs) FAQs

What does EON stand for? What does EON stand for?: Entitlement Order Number.

What is my EON? What is my EON?: This is basically the code that you use to redeem your licenses at the My HP Licensing Portal.

Where can I find my EON? Where can I find my EON?

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You should either receive a blue envelope with an Entitlement Certificate or an email with a link to an Entitlement Certificate. You can find the EON on this certificate. If the certificate has been lost or you did not receive, please contact Licensing Support Team via:

Email: e-sw-ops-support@hp.com

I have lost my EON. What steps should I follow? I have lost my EON. What steps should I follow?: In order to obtain a copy of the missing EON - please contact with HP Licensing Support Team providing the following information: HP Order Number, license product number, serial number, SAID (if applicable), proof of purchase.

How can I check the e-mail address used while ordering an electronic license? How can I check the e-mail address used while ordering an electronic license?: If you have not received an e-mail message, please submit a non-technical support case with the HP Sales Order Number at http://support.hp.com or contact your HP Sales representative directly.